Legal
Privacy policy.
Your trust is foundational. This policy explains what we collect, why, and the control you have over your information.
Last updated · January 2026
Information We Collect
We collect information you provide directly — name, email address, shipping address, and payment details — when you place an order, create an account, or contact us. We also collect limited technical data (device, browser, IP address) to operate and secure the site.
How We Use Information
- · To process orders, payments, and shipping
- · To provide concierge support and respond to enquiries
- · To send order confirmations and, with consent, occasional house updates
- · To prevent fraud and secure our platform
Payment Processing
Payments are processed by trusted providers including Shopify Payments and major card networks. AURON does not store full card details on our servers.
Cookies & Analytics
We use essential cookies to operate the site and limited analytics cookies to understand how it is used. You may adjust cookie preferences in your browser at any time.
Sharing
We share information only with service providers who help us operate the business — shipping carriers, payment processors, email and analytics platforms — and only as required to deliver the service. We do not sell personal data.
Your Rights
You may request access, correction, or deletion of your personal information, and you may opt out of marketing communications at any time. Write to privacy@auron.house and we will respond within 30 days.
Retention
We retain information only as long as necessary to provide the service, comply with legal obligations, and resolve disputes.
Contact
Questions about this policy can be sent to privacy@auron.house.